Support
The single starting point when you need help with VideoTagger. Browse common questions, jump to detailed guides, or reach our team directly.
Browse by category
Pick the category that best matches your question and we'll point you to the right place.
Getting Started
A step-by-step walkthrough from installation to your first tagging session.
System Requirements
Minimum specs for running VideoTagger on macOS and Windows.
Pricing, Billing & Cancellation
Plans, payment methods, subscription billing, and the refund policy.
Account & Subscription
Manage plans, change your password, and review your subscription.
Troubleshooting
App won't start, slow AI tagging, missing thumbnails — and more.
Privacy & Data Handling
All AI runs on-device. See exactly what we do — and don't — collect.
Frequently asked questions
The questions we hear most often — before sign-up, while using VideoTagger, and after cancellation.
Still need help?
Our team is happy to assist you directly. Get in touch whichever way is most convenient.
Response time
Typically within 2 business days. Times may vary during peak periods.